Intelligent conversational assistant

Relieves mental strain and unlocks human potential to ensure the success of the company's strategy.


ilean® : Your Secure Generative AI Solution

ilean is a generative AI solution based on advanced and secure RAG (Retrieval-Augmented Generation) technology. Integrated into the InUse platform, it opens up opportunities for prompt engineering to develop relevant assistants.
Adopt ilean to leverage generative AI while ensuring the security and confidentiality of your data.

  • Multilingual accessibility :

The conversational assistant is available in five languages

  • Data security :

The data used is strictly protected and not accessible from the outside

  • Advanced integration :

ilean seamlessly integrates with InUse's features to offer an optimized user experience

"Technology drives change but people power success"

The key question arises:

How to Leverage Field Teams to Boost Services?

Technicians encounter three key challenges: managing constant urgent tasks, mastering diverse technical skills, responding promptly, and solving problems efficiently. These challenges form the core of our approach with ilean, as we are committed to providing innovative solutions to support and enhance the performance of your technical teams.

Constant pressure

  • Managing an incessant flow of urgent, unplanned tasks can quickly exhaust technical teams.


  • Immediate response demands and rapid problem-solving create immense pressure, leading to fatigue and reduced efficiency.

Understand the challenges your technical teams face to provide solutions that alleviate this constant pressure.

ilean simplifies preparation before customer interventions, automates low-value tasks, and enables your teams to focus on their core competencies without being overwhelmed.

A wide range of skills

  • Technicians must master electrical, mechanical, electronic, and programming skills to troubleshoot all equipment.
  • These skills are crucial for diagnosing and resolving complex issues swiftly and accurately.
  • Training field teams in these multiple skills takes time and incurs costs.

To address the importance of these skills, ilean provides the tools and resources necessary to support your technicians in developing and enhancing their expertise.

Empower your teams to stay at the forefront of technological advancements, enabling them to tackle any challenge with confidence and precision.

Customer requirements

  • Customers expect rapid response, detailed explanations, and real-time reporting.
  • These high expectations put additional pressure on your teams to deliver exceptional service consistently.

ilean helps understand these requirements and offers solutions to assist your teams in meeting and exceeding customer expectations.

Your teams can effectively manage customer requirements, reducing stress and enhancing overall service quality.