Equipment manufacturers face a number of challenges, from improving equipment performance, offering new innovative services and standing out from the competition to generating new sales and nurturing strong ties with their clients well beyond the warranty period.
InUse’s MRM (Machine Relationship Management) industrial IoT software helps you take on these challenges by putting your machines at the heart of your client experience while improving your clients’ performance through a range of connected services.
Powered by data sourced from your clients’ machines, InUse MRM delivers a new series of digital services in a flash via a dedicated web app that fosters close working relationships between your after-sales teams and your customers’ production sites.
InUse MRM is accessible in SaaS mode and offers a built-in, secure environment in which to design, develop and deploy a broad range of customised digital services tailored to your clients’ needs.
Enjoy a consolidated overview of how all your connected equipment is performing, and easily identify client equipment experiencing long-term performance drops and issues.
The various views available in the app help your after-sales teams assess each situation at a given level (production line, machine, subset) and proactively coach your clients.
Better still, your connected equipment issues automated performance reports and defect analysis, saving all teams invaluable time.
InUse MRM comes with a range of features designed to foster collaboration between equipment manufacturers and their customers, and between different teams: comments, task planning and assignment, remote video assistance, user groups, and more.
What’s more, the solution allows incident management processes to be fully digitalised, thereby improving information-sharing and ensuring production incidents are resolved swiftly: incident reports, assignments, intervention reports, client approval, syncing with ERP systems or catalogues of spare parts, etc.
Cutting back on machine shutdowns is key to improving performance in operational, equipment. By modelling their equipment’s high-risk behaviours in InUse MRM, equipment manufacturers can boost their clients’ capacity to handle maintenance operations to the best of their abilities across various levels:
Because all equipment is different, specific advanced services may be needed to treat your clients to the very best experience. That’s why the InUse MRM’s built-in Studio includes full scope to create targeted services specific to your equipment, completely independently or with the help of our Customer Success teams.
InUse MRM is the first step that many manufacturers take in transitioning towards an Equipment as a Service (EaaS) approach. By connecting their equipment, our clients are able to precisely measure how it’s used, bringing new services to market via a dedicated app in a matter of months, and guaranteeing a certain level of performance for the equipment in question: staying ahead of the game, and standing out from the competition.
Find out how deploying the InUse MRM solution allowed French waste-sorting experts and equipment manufacturer Pellenc ST to improve its sorting centre clients’ performance, and bolster its commitment to upholding a circular economy policy.