Equipment manufacturers are facing numerous challenges: improve equipment performance, offer new innovative services, stand out from the competition, as well as generate new sales and nurture strong ties with their clients well beyond the warranty period.
InUse Machine Relationship Management (MRM) industrial IoT solution helps you overcome these challenges by putting your machines at the heart of your client experience while improving their performance through a range of proactive connected services.
Powered by data sourced from your clients’ machines, InUse MRM delivers a new series of digital services in a flash via a dedicated web app that fosters close working relationships between your after-sales teams and your customers’ production sites.
Propose a warranty extension, with multi-year engagement, under a subscription model.
Applicable options with a special scope:
Re-enforce your strategic position and engage a high availability level based on proven performance.
Scale-up specific expertise and provide your clients with high value and short ROI.
Package a single application to deliver the added value:
Propose your equipment as a consumable with an impact on the TCO of the factory.
InUse MRM is accessible in SaaS mode and offers a built-in, secure environment in which to design, develop and deploy a broad range of customised digital services tailored to your clients’ needs.
InUse MRM is the first step that many manufacturers take in transitioning towards an Equipment as a Service (EaaS) approach. By connecting their equipment, our clients are able to precisely measure how it’s used, bringing new services to market via a dedicated app in a matter of months, and guaranteeing a certain level of performance for the equipment in question: staying ahead of the game, and standing out from the competition.
Find out how deploying the InUse MRM solution allowed French waste-sorting experts and equipment manufacturer Pellenc ST to improve its sorting centre clients’ performance, and bolster its commitment to upholding a circular economy policy.