Bring out your proactive field services with the MRM IIoT solution

Dedicated to equipment manufacturers


Equipment manufacturers are facing numerous challenges: improve equipment performance, offer new innovative services, stand out from the competition, as well as generate new sales and nurture strong ties with their clients well beyond the warranty period.

InUse Machine Relationship Management (MRM) industrial IoT solution helps you overcome these challenges by putting your machines at the heart of your client experience while improving their performance through a range of proactive connected services.

Expand your selection of services for your clients

InUse MRM is accessible in SaaS mode and offers a built-in, secure environment in which to design, develop and deploy a broad range of customised digital services tailored to your clients’ needs.

Proactive field services

Refocus your machines at the heart of your customer's relationships

Powered by data sourced from your clients’ machines, InUse MRM delivers a new series of digital services in a flash via a dedicated web app that fosters close working relationships between your after-sales teams and your customers’ production sites.

We support you in deploying one or more of the following business model

Ahead of the game thanks to InUse MRM


InUse MRM is the first step that many manufacturers take in transitioning towards an Equipment as a Service (EaaS) approach. By connecting their equipment, our clients are able to precisely measure how it’s used, bringing new services to market via a dedicated app in a matter of months, and guaranteeing a certain level of performance for the equipment in question: staying ahead of the game, and standing out from the competition.

Avoiding unexpected machines stops :
the Pellenc ST case

Find out how deploying the InUse MRM solution allowed French waste-sorting experts and equipment manufacturer Pellenc ST to improve its sorting centre clients’ performance, and bolster its commitment to upholding a circular economy policy.

Find out more