Job
03 September 2018

Customer Success Engineer

Profile

We are looking for a Customer Success Engineer with a strong interest in data science and the industrial world, a critical, rigorous and curious mind, who would like to combine data analysis and industrial processes with project management and customer relationship.
You will develop a deep knowledge of the production processes and use cases of our customers. You will join the Operations team who work directly with customers and in daily collaboration with the R&D team.
The position is oriented on the data, its meaning and its exploitation. You will then need to have a vision of the entire chain of data integration, from the connectivity of industrial machines to the restitution of data analysis.

Missions

  • Provide relevant and industry-oriented data analysis
  • Collect and formalize customer’s need
  • Accompany the customer in the creation of value through the definition of the industrial connected services adapted to his use cases.
  • Implement these connected services, thanks to the use of data science: data analysis, relevant and attractive visualizations, pattern detection,…
  • Participate in improving the solution by formalizing customers’ feedbacks to the R&D team in the form of specifications
  • Be the first user of the application

 

Skills required

  • First experience in Project Management Assistance, Data Analyst, Business Analyst or Industrial Project Management
  • Algorithms and data analysis (Python, scikit-learn)
  • Customer relationship experience
  • Business English skills (written, oral)

 

Human qualities

  • Be curious about the industrial world, mechanical systems and its problems
  • Strong interest in analysis and data processing
  • Be critical about the data available to customers and proactive about the services to be offered and the patterns of data to be detected
  • Enthusiasm, autonomy, organization, rigor, mathematical spirit
  • Good communication, listening skills, ease in gathering customer needs and their transcription
  • Appetite for startup business culture and organization
  • Fast learner

More

  • An experience in the industrial world is a plus
  • Lean Six Sigma Certification IASSC
  • Project management
  • General knowledge of SQL and NOSQL databases as well as ElasticSearch

Conditions

  • CDI contract
  • Job based in Paris
  • Expected experience : Engineer Master and 3 to 5 years of experience
  • International trips are expected.
  • Compensation: according to experience


Send your applications to: jobs@inuse.eu